“I ordered two items last week but only received one and the item I got isn’t working.”Your Agent Builder agent takes a customer’s request and uses tool calling to dynamically select the most relevant tools to use. Available tools might include:
get_order_details(order_id)
check_shipping_status(tracking_number)
initiate_return_request(order_id, reason)
check_inventory_status(product_id)
create_support_ticket(customer_id, issue_type)
get_order_details()
to understand what was orderedcheck_shipping_status()
for the missing itemget_order_details
with order ID #12345”