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This guide shows you how to configure the Gong connector for WRITER Agent. After setting up this connector, WRITER Agent can perform operations like retrieving call transcripts, meeting summaries, performance scorecards, engagement metadata, and conversation analytics.

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Set up the Gong connector

Configure the Gong connector in Control Center under Integrations > Connectors. The Gong connector supports API key authentication or OAuth 2.0 authentication (contact Gong to enable OAuth).

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Obtain Gong API credentials

For API key authentication:
  1. Log in to your Gong account
  2. Navigate to Settings > API
  3. Create a new API key
  4. Copy the API key for use in Control Center
  5. Note your Gong tenant URL (for example: https://yourcompany.api.gong.io)
For detailed instructions, see Gong’s API authentication guide.

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Configure the connector in Control Center

After obtaining your Gong API credentials:
  1. Navigate to Integrations > Connectors in Control Center
  2. Select the Gong connector
  3. Select who has access by default (all users or specific teams)
  4. Select which tools to enable for your agents
  5. Enter your API key credentials
  6. Enter your Gong tenant URL (for example: https://yourcompany.api.gong.io)

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Next steps